Carrier ComfortLink Navigator: replacement display and COMMUNICATION ERROR repair
Your Carrier ComfortLink Navigator has a cracked, blank or unreadable screen, or it shows COMMUNICATION ERROR? Carrier only sells the complete Navigator: it doesn’t sell the display on its own and doesn’t repair the unit. We make a 100% compatible replacement display and we repair the Navigator, so you don’t have to replace the whole unit.
Questions? Call us at 438 448-0782. We usually ship within 24 hours.
Broken or unreadable screen: the replacement display
Carrier has no part number for the display alone, because it only sells the complete Navigator. So we made our own: this LCD module is 100% compatible and fits exactly in place of the original display. If your screen is cracked, black, faded or has missing lines, this is the part that fixes it.
| USA | Canada | |
|---|---|---|
| Replacement display | US$180 | CA$250 |
| Import duties, prepaid (50%) | US$90 | none |
| Shipping | US$40 | CA$40 |
| Taxes | none | according to your province |
| Total | US$310 | CA$290 + taxes |
- USA: the duties are prepaid with your order, so nothing is collected on delivery. Order with our secure payment link (US addresses only).
- Canada: order from our secure Square store. The taxes for your province are calculated at checkout.
- Included: the LCD module with its ribbon cable (only the internal part in the photos, not the case or keypad).
- Two colours: black text on a yellow backlight, or white text on a blue backlight.
- Ready to install: each module is tested and its contrast is set. You can fine-tune the contrast with the small potentiometer on the board.
- Shipping: usually within 24 hours of your order; delivery normally takes 2 business days in Canada and 5 business days to the USA. Larger quantities: ask us for a discount.
- Warranty: 90 days on the display.
Returns
No returns are accepted unless the board is faulty, and it must come back in the condition we sent it. We then replace it or refund you. During the first 30 days, we pay the return shipping.
How to replace the Navigator screen yourself
It takes about 15 minutes with a small screwdriver. We also send you extra photos with the module.
- Remove the 6 screws at the back of the Navigator.
- Open the case carefully, separating the front from the back.
- Unplug the ribbon cables: gently pull both sides of each connector’s tab to unlock it, then slide the cable out.
- Remove the 4 screws that hold the LCD module and take it out.
- Put the new module in place (the top part has the second board attached to it) and screw it in.
- Reconnect the keypad ribbon cables, then the LCD ribbon cable, pushing each tab back gently so the cable stays in place.
- Close the case and put the 6 screws back.
Prefer that we do it?
Send us the Navigator and we install the new screen with no labour charge. You pay the module and the shipping: we only charge the difference between shipping the module and shipping the whole unit back to you. You choose how much insurance to declare for the return.
COMMUNICATION ERROR on the Navigator: we repair it
When the Navigator shows COMMUNICATION ERROR, Carrier’s only answer is a new Navigator: it doesn’t service the unit. We repair it instead.
- Estimate: US$180 plus shipping (USA), or CA$250 plus shipping and taxes (Canada).
- Contact us before shipping: the final price can vary with the fault, so we confirm it with you first. Then you ship us the complete Navigator.
- Warranty: 90 days.
Why not buy a new Navigator?
A new Carrier Navigator display module (Carrier part HK50AA033) is listed at about US$5,700 to US$6,000 by parts distributors (October 2026). Replacing only the display, or repairing the unit, costs a small fraction of that and keeps your Navigator working.
Questions
Can I replace only the screen of a Carrier ComfortLink Navigator?
Yes. Our display module replaces the original one; the case, keypad and board stay. It takes about 15 minutes with a screwdriver.
Does Carrier sell the Navigator display separately?
No. Carrier sells the complete Navigator only, and there is no Carrier part number for the display alone. We sell our own 100% compatible display.
My Navigator shows COMMUNICATION ERROR. Can it be fixed?
Yes, we repair it. The estimate is US$180 (USA) or CA$250 (Canada) plus shipping. Contact us before shipping the unit, because the price can vary.
Do you ship to the USA? Will I pay duties on delivery?
Yes, we ship to the USA. The import duties are prepaid with your order (50% of the display price), so nothing is collected on delivery.